Refund policy
We want every purchase from Bridges To Play to bring joy! Please review our policy regarding returns and replacements below.
No Returns Accepted
Due to the nature of our interactive products and our strict commitment to quality and safety, returns are not accepted. Only replacements for damaged or incorrect items are available.
Replacements for Damaged or Incorrect Items
If your adapted book or activity arrives damaged during shipping or is not the item you ordered, we will make it right with a replacement.
Items We Cannot Replace:
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Books or activities that have been opened or used.
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Books or activities damaged after delivery due to normal use or handling.
Our Replacement Process:
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Contact Us: Reach out to us within 48 hours of delivery at support@bridgestoplay.com.
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Provide Details: Include your order number and a clear photo of the item to help us resolve the issue quickly.
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Review: We will review your request and provide specific instructions for a replacement (if applicable).
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Resolution: Follow the instructions provided by our team to complete your replacement process.